The Incident Response (HSIS) course equips learners with the essential knowledge and practical skills required to handle security incidents effectively in the workplace. Participants will learn how to respond to emergencies such as fire outbreaks, medical incidents, suspicious activities, crimes, and bomb threats while following proper security procedures and organisational SOPs. The course also covers incident reporting, suspect handling, and communication during emergencies. Designed under Singapore’s PWM Security framework, this WSQ-certified programme prepares learners to respond confidently and professionally to real-world security incidents in commercial, residential, and industrial environments.
⏱ Duration:
3 Days
💻 Mode:
Offline
🗣 Language:
English
⭐ 4.8 (128 Reviews)
What you will learn
Respond to fire, crime, medical, and security-related incidents effectively
Apply incident response procedures according to workplace SOPs
Handle suspicious activities and potential security threats professionally
Manage emergency situations calmly and efficiently
Prepare accurate incident reports and documentation
Communicate effectively with emergency services, staff, and the public
Course Modules
01
Understanding Security Incidents and Security Services
Security operating environment and responsibilities of security officers
Types of security incidents and threats
Incident response procedures and protocols
Preventive security measures and risk mitigation
Maintaining safety and security within the premises
02
Responding to Security Incidents
Principles of fire and fire safety awareness
Responding to and managing fire outbreaks
Responding to crime-related incidents and suspicious activities
Handling bomb threats and evacuation procedures
Responding to medical emergencies and requesting assistance
Preserving incident scenes and ensuring public safety
03
Reporting and Managing Security Incidents
Reporting security incidents to supervisors and relevant authorities
Recording incidents accurately and preparing incident reports
Handling disorderly, disruptive, and unacceptable behaviour
Managing conflicts and communicating with stakeholders
Escalation procedures and post-incident follow-up
Upcoming Batches
10 Jun 2026
to
12 Jun 2026
📍 Etann Consultants Pte Ltd
🪑 15 Seats Left
🕘
09:00 AM -
06:00 PM
24 Jun 2026
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26 Jun 2026
📍 Etann Consultants Pte Ltd
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🕘
09:00 AM -
06:00 PM
09 Jul 2026
to
11 Jul 2026
📍 Etann Consultants Pte Ltd
🪑 15 Seats Left
🕘
09:00 AM -
06:00 PM
29 Jul 2026
to
31 Jul 2026
📍 Etann Consultants Pte Ltd
🪑 15 Seats Left
🕘
09:00 AM -
06:00 PM