Frequently Asked Questions
Quick answers on WSQ security courses, food safety certification, SACE consultancy, funding, and everything in between. Can’t find what you need? WhatsApp us — we reply fast.
What WSQ security courses does Etann run in Singapore?
We run the full range from the basic modules a new officer needs to get licensed, all the way up to the supervisor level.
- For New Security Officers: Provide Guard & Patrol Services And Operate Basic Security Equipment (PGPS & OBSE), RTT (Threat Observation), and HSIS (Incident Response). These three get you your security licence.
- For Senior Security Officers: MDCTB (Deterrence) and SSM (Security Surveillance Management).
- For Supervisors: Guard and Patrol (SS), Capability Development (ISP), and Security Operation Compliance (PSDWLF).
- We also run Elective Modules – CSSPB (Security Screening), PAPP (Deterrence), and Crowd & Traffic Control.
Check the schedule for the next available class date → All Courses
What is OBSE and do you really need it?
- Yes, you need it. OBSE, short for Operate Basic Security Equipment, now listed under Access Control Management, is the core module every security officer in Singapore must pass before they can be deployed for work.
- No OBSE means you cannot legally work as a security officer from January 1st, 2027. If yours has lapsed or you never completed it, get in touch with us. Classes run every week.
What is PRSF and what happens if I skip it?
- PRSF is tied to the Progressive Wage Model. Every security officer at each rank level must complete specific upgrade modules. If you don’t complete them, your rank gets downgraded, and your pay goes down with it.
- We run all the PRSF modules. If you’re not sure which ones you still need, WhatsApp us your current rank, and we’ll check for you.
I'm new to security work. Which course do I start with?
Start with these three, in this order:
- OBSE – Access Control Management
- RTT – Threat Observation
- HSIS – Incident Response
Once you pass all three, you apply for your security licence through PLRD. We can guide you through the PLRD application once you’ve completed training.
→ Read our PLRD Application Guide
How long does each WSQ security module take?
- Most Security Officer modules run over two to three days. SSO-level modules are typically two days. Supervisor modules take three to four days.
- We run both weekday and weekend classes to work around shift schedules. Ask us when you enquire, and we’ll match you to a slot that fits.
What if I don't pass the assessment?
You get a re-sit. Before that happens, we’ll go through the areas you struggled with our trainers will stay back to do this, and there’s no extra charge for it. Most learners who re-sit with us pass the second time round.
Do I need to bring anything on the first day?
- Bring your NRIC or Singapore work pass, and make sure you have your Singpass login handy, you’ll need it to register for courses on the SSG system.
- If you’re coming for an upgrading course, bring any relevant documents, such as your existing licence or rank confirmation letter. We’ll confirm the full list when you register.
Are classes conducted in English only?
Classes are in English. That said, our trainers have been teaching security officers of all backgrounds for years.
What food safety courses does Etann offer?
We run WSQ Food Safety & Hygiene at Level 1, Level 2, and Level 3. All three are SFA-aligned, and your certificate is issued the same day you pass.
- Level 1 is for food handlers, hawker stall workers, kitchen helpers, and F&B crew.
- Level 2 is for senior food handlers and food stall supervisors.
- Level 3 is for F&B managers and food factory supervisors who manage food safety programmes.
Which level do I need?
Here’s the straightforward answer:
- Working the wok at a hawker stall or in a restaurant kitchen? Level 1.
- Running a food stall or supervising a kitchen team? Level 2.
- Managing food safety across a catering operation or food factory? Level 3.
Still unsure? WhatsApp us your job title, and we’ll tell you straight away.
How long does the food safety course take?
- Level 1 is one day. Level 2 is one to two days. Level 3 is two days.
- You get your certificate on the day you pass the assessment – you don’t have to wait for it.
Is Etann's food safety course accepted by SFA?
Yes. Our food safety courses meet SFA requirements. The certificate you get from us is what SFA and NEA inspectors look for during checks.
Can I book the course for my whole team?
Definitely. If you have five or more people to train, get in touch, and we’ll set up a session around your operating hours. We’ve done group bookings for hawker operators, restaurant groups, and catering companies. It’s straightforward to arrange.
What if someone on my team doesn't pass?
They get a re-sit. We’ll let you know the next available date and our trainer will work through the problem areas with them before they try again.
What is SACE and does my agency need to do it?
- SACE stands for Security Agency Competency Enhancement. If your agency holds a PLRD licence in Singapore, SACE is not optional; it is a condition for licence renewal.
- Your agency needs to show that its supervisors and officers have completed the required WSQ CORE modules. If that’s not in order when your renewal comes up, it creates problems.
- Don’t wait until renewal is close. Agencies that come to us late usually end up stressed and scrambling. Come to us early, and it’s a much smoother process.
What does Etann help with for SACE?
- We look at where your agency currently stands, which CORE modules are done, which aren’t, and map out exactly what needs to happen before your renewal.
- From there, we handle the training, support the documentation, and walk you through the SSG submission. You don’t have to figure this out on your own.
How early should we start?
- Six months before your renewal date is the right time to start. Three months is tight but workable. Less than that and you’re cutting it fine.
- If your renewal is coming up in the next two months and you haven’t started, WhatsApp us today. We’ll tell you honestly what’s possible.
Can Etann train our officers at our premises?
- Yes, for agencies with enough officers to make an in-house session worthwhile. This works well for agencies that want to keep disruption to deployment schedules low.
- Contact us with your team size and the courses needed, and we’ll give you a straightforward answer on whether it makes sense.
We have officers at different ranks. Can you handle all of them?
Yes. We run courses across all levels: Security Officer, Senior Security Officer, and Supervisor. We can put together a training plan that covers everyone in your agency and tracks who has completed what toward SACE compliance.
How much do WSQ courses cost at Etann?
Course fees vary by module. What matters more is what you actually pay after funding, and for most Singapore Citizens, that number is a lot lower than the listed fee. Many learners aged 40 and above end up paying nothing at all.
We always tell you your exact payable amount before you confirm your spot. No surprises.
→ See the full fee and funding breakdown here
What funding can I use for WSQ courses?
SSG Subsidy: All our WSQ courses carry SSG funding. Singapore Citizens and PRs get subsidised rates automatically. Citizens aged 40 and above get the higher MCES rate.
SkillsFuture Credit: If you’re a Singapore Citizen aged 25 or above, you can use your SkillsFuture Credit to cover whatever remains after the SSG subsidy. Check your balance at MySkillsFuture.gov.sg.
- MCES — Mid-Career Enhanced Subsidy Singapore Citizens aged 40 and above qualify for this higher subsidy tier. Combined with SkillsFuture Credit, many learners in this group pay nothing.
- UTAP — Union Training Assistance Programme NTUC members can claim up to 50% back on eligible course fees, capped at $250 per year. Apply through the NTUC website after completing the course.
- PSEA — Post-Secondary Education Account Singapore Citizens below 30 years old can use PSEA funds to offset fees after the SSG subsidy is applied.
How do I use SkillsFuture Credit for a course at Etann?
Log in to MySkillsFuture.gov.sg with your Singpass, check your credit balance, then tell us you want to use it when you register. We process the claim; you don’t have to do much.
If you’ve never done it before, tell us when you WhatsApp. We walk learners through this regularly.
I'm on a work pass, not a Singapore Citizen or PR. What do I pay?
Work pass holder type: EP, S Pass, or Work Permit holders are generally ineligible for SSG funding and must pay the full course fee. Let us know your pass type when you enquire, and we’ll give you the exact number upfront.
How do I sign up for a course?
WhatsApp us at 8733 1539. Tell us which course you need, and we’ll confirm the next available date, check your funding, and guide you through registration. Most people are signed up within one conversation.
You can also register online on our website → Register Here
How quickly can I get into a class?
We run classes every week. For most courses, you can get a slot within one to two weeks of enquiring. WhatsApp us, and we’ll give you the exact next available date for the course you’re looking for.
Do you have weekend classes?
Yes, for selected courses. Availability changes week to week. Ask us when you enquire, and we’ll check what’s coming up.
Where do your classes run?
We have two locations:
Training Centre (where most Upcoming classes run): 76 Playfair Road, #03-04 LHK2 Building, Singapore 367996
Head Office: 12 Arumugam Road, LTC Building B, #02-02G, Singapore 409958
When you confirm your registration, we’ll send you the exact address and the nearest MRT or bus stop for that session.
Can I cancel or change my class date after signing up?
Yes. Let us know as early as you can, ideally three working days before the class. Last-minute changes may incur a fee depending on the course. Full details are in our Terms & Conditions.
What if I miss a class?
Call or WhatsApp us as soon as you know. We’ll check the next available slot and advise from there. What happens next depends on how far into the course you are and which module it is.
How do I get my WSQ certificate after completing a course?
Your certificate is issued digitally through SSG’s MySkillsFuture portal in OpenCerts format. Here’s how to access it:
- Step 1 — Go to MySkillsFuture.gov.sg
- Step 2 — Log in with your SingPass.
- Step 3 — Click your profile icon at the top right, then select “View Careers & Skills Passport”
- Step 4 — Find the course in your records and click the download icon
- Step 5 — You’ll land on OpenCerts.io, where you can view, save, or print the certificate
If you’re having trouble, we have a PDF guide for this. → Download the Certificate Guide
How do I save my OpenCerts certificate as a PDF?
When the certificate is open on OpenCerts.io:
- Step 1 — Click “Print”
- Step 2 — Change the destination to “Save as PDF”.
- Step 3 — Set Pages to “All”
- Step 4 — Set Layout to “Portrait”
- Step 5 — Click Save
I finished the course but my certificate isn't showing up. What's wrong?
Give it three to five working days first; there’s a processing window on SSG’s end.
If it’s been longer than that, WhatsApp us your full name and NRIC number. We’ll check the status and follow up with SSG on your behalf.
I lost my physical certificate. Can I still get proof of completion?
Yes. Any WSQ course completed from 1 November 2014 onwards is available as a digital certificate on MySkillsFuture. The digital version is the official record; the physical copy is just a printout of the same thing.
Log in to MySkillsFuture.gov.sg with your SingPass any time to access and download it.
What's the difference between an e-Certificate and an OpenCerts?
SSG issued both formats between November 2019 and June 2024. From 1 July 2024, SSG stopped issuing e-Certificates. All new WSQ completions now get OpenCerts only.
If you completed courses before July 2024, your e-Certificate is still sitting in your Careers & Skills Passport and is not going anywhere. For anything completed from July 2024 onwards, it will be in OpenCerts format.
Can my employer check if my WSQ certificate is real?
Yes. Employers can verify WSQ certificates directly at MySkillsFuture.gov.sg. The records are held by SSG; they don’t need to contact us to check.