Dynamic training and development leader with over 20 years of experience designing, delivering, and managing impactful programs across aviation, education, security, hospitality, and HR systems. Proven ability to engage diverse learners, build strong service cultures, and raise performance standards in both corporate and operational environments.

Key Areas of Practice

• Training Programme Design and Delivery
• Train-the-Trainer Facilitation
• Security and Compliance Training
• Customer Service Excellence
• Learning and Development Strategy
• Workforce Skills Upgrading
• Coaching and Mentorship
• HR Management Systems (HRMS) Training
• Stakeholder Engagement and Staff Development

Qualifications and Certifications

• Train-the-Trainer (TTT) – WSQ
• Advanced Certificate in Training and Assessment (ACTA) – WSQ
• Diploma in Security Management
• Diploma in Service Excellence
• Diploma in Leadership Management
• GHG ISO 14064 Verifier 1/2/3
• Certified Red Teaming Officer
• FSMS Level 4

Professional Experience

Trainer – HRMS Training | 1 Year
Singapore

• Delivered structured training on HR Management Systems (HRMS) for corporate clients.
• Enhanced user adoption by simplifying technical modules into learner-friendly sessions.
• Supported workforce digital transformation and HR process optimisation.

Security Training Specialist | 5 Years
Singapore

• Conducted security and compliance training for frontline and supervisory staff.
• Designed safety protocols and drills ensuring adherence to local security standards.
• Mentored new trainers and supported workforce upskilling initiatives.

Dormitory Operations & Training Manager | 2 Years
Singapore

• Oversaw training for operational staff in local dormitory management.
• Conducted Train-the-Trainer programmes, equipping supervisors to cascade learning.
• Improved operational efficiency through customised training modules.

Enrichment Studies Trainer | 5 Years
MOE-Approved Programmes · Singapore

• Delivered enrichment and character development programmes for schools under MOE.
• Applied engaging pedagogical methods to enhance learning outcomes.
• Coordinated with educators and administrators to align content with MOE standards.

Customer Service Trainer | 8 Years
Singapore Airlines · Singapore

• Delivered intensive customer service and soft skills training for cabin crew and ground staff.
• Coached staff on service excellence, crisis management, and communication skills.
• Consistently improved customer satisfaction scores through targeted training initiatives.

Key Achievements

• Trained and mentored thousands of learners across aviation, education, and security sectors.
• Championed training programme improvements that boosted participant satisfaction and performance.
• Recognised as a versatile trainer able to adapt content for diverse industries and learning needs.